Mystic Primrose Return & Refund Policy

Thank you for supporting our craft! Because many of our items are individually handmade, we have specific policies regarding returns, cancellations, and delivery issues. Please review them carefully before placing your order.

1. Right of Withdrawal & Order Cancellations

Under EU and UK consumer laws, customers have a standard 14-day "cooling-off" period to cancel or return their order. However, important legal exemptions apply to our products based on how they are made:

• Standard Items (Tarot Decks, Standard Books): You have the right to cancel your order or request a return within 14 days of receiving your items, without giving a reason.

• Handmade-to-Order & Custom Items: The 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized. Because our production begins immediately, all sales are final and cannot be cancelled or returned for the following items:

  • Made-to-order spell jars

  • Custom spell castings

  • Personalized or signed copies of Manifest Like A Witch

• Digital Downloads: Purchases of instant digital content are final and exempt from the 14-day cooling-off period once the download or streaming has begun. By completing your purchase, you express consent to begin the digital download and acknowledge that you lose your right of withdrawal.

To cancel an eligible order before it has shipped, please contact us immediately at info@mysticprimrose.com or use the Withdrawal/Cancellation Link on our website.

2. Returns Process (For Eligible Standard Items)

If you wish to return an eligible, standard item (such as an unopened tarot deck or regular book), you must notify us within 14 days of delivery.

• Eligibility: Items must be in their original, unused condition, with any protective seals intact, and in the original packaging. Proof of purchase is required.

• How to Start a Return: Contact info@mysticprimrose.com or use our website's withdrawal function to obtain return instructions. Items sent back to us without prior notification cannot be accepted.

• Return Shipping: The buyer is responsible for all return shipping costs. We strongly recommend using a tracked shipping service, as we cannot issue a refund if the return package is lost in transit.

3. Delivery, Lost Packages, & Address Issues

We want to ensure your magical items arrive safely. Please note the following regarding transit and ownership:

• Risk of Loss: In accordance with consumer protection regulations, Mystic Primrose remains responsible for your package until it is delivered into your physical possession (or the possession of a neighbor/safe place explicitly designated by you to the carrier).

• Delivery Disputes: If a package is marked "Delivered" by the carrier but you have not received it, please contact us within 7 days. We will open a formal investigation with the carrier. If a package is proven to be misdelivered or lost by the carrier before reaching your physical possession, we will issue a replacement or a refund.

• Incorrect Address: We are not responsible for packages that cannot be delivered due to an incorrect or incomplete shipping address provided at checkout. Please check your details carefully. Address changes must be submitted via email within 24 hours of placing your order.

4. International Shipping & Customs (DDP)

Where possible, Mystic Primrose ships using Delivered Duty Paid (DDP). This means we calculate and collect import duties and taxes at checkout so your parcel clears customs seamlessly.

• DDP Exceptions: In rare instances where a destination country’s postal system does not support DDP, any local import fees or administrative duties remain the responsibility of the customer.

• Refused Parcels: If a parcel is returned to us because a customer refuses to pay local import duties or fails to collect the package from a local depot after a delivery attempt, a refund will be issued for the product cost only, minus a 3.5% administrative and restocking fee. Original shipping costs are non-refundable.

• Resend Policy: If a parcel is returned to us due to non-delivery, we can reship it to your address for a reshipping fee of £15 / $20.

5. Refunds

Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original method of payment. Please note that while we issue refunds immediately upon approval, your bank or card issuer may take several business days to credit the funds to your account.